Refund policy

SkylineShopper Refund & Return Policy

At SkylineShopper, we take immense pride in the quality of our products and customer satisfaction is our top priority. If, for any reason, you are not completely satisfied with your purchase, we are here to assist you. Please read our refund and return policy below to understand the process better:

Eligibility for Returns & Refunds

  1. Return Window: You can return your purchase within 15 days from the date of delivery.
  2. Condition of Items:
    • The item must be unused, unworn, and unwashed, with all original tags, labels, and packaging intact.
    • Products that are altered, washed, or damaged after use will not be eligible for returns or refunds.
  3. Non-Returnable Items: The following items are non-returnable or refundable under any circumstances:
    • Sale/discounted products (unless otherwise stated)
  4. Proof of Purchase: A valid proof of purchase (order number or receipt) must be provided to initiate the return/refund process.

How to Return or Exchange Your Product

  1. Initiating a Return:
    • Log into your SkylineShopper account.
    • Go to the “My Orders” section and select the product you wish to return.
    • Select the “Return” option and follow the instructions.
    • Alternatively, contact our customer service team at support@skylineshopper.shop with your order details to initiate the process.
  2. Packaging: Please repack the product in its original packaging to avoid any damage during the return shipping process.
  3. Return Shipping:
    • Returns must be shipped to our designated warehouse address provided by our customer service team.
    • The cost of return shipping will be borne by the customer unless the product is defective, damaged, or an error was made in fulfilling the order.
  4. Inspection: All returned items will be thoroughly inspected upon receipt to ensure they meet the eligibility criteria. Please allow up to 7-10 business days for your return to be processed after receipt.

Refunds

  1. Refund Process:
    • Once your return is approved, we will process a refund to your original payment method.
    • Refunds will be initiated within 7-10 business days from the date of return approval.
    • The refunded amount will be credited to your bank account or card, depending on your original payment method. Please note that your bank may take an additional 5-7 business days for the funds to reflect in your account.
  2. Refund Amount:
    • If the product is returned in its original condition (unused, unworn, with tags intact), the full purchase price will be refunded.
    • In case of a partial return or exchange, the refund will be adjusted accordingly.

Exchanges

  • We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.

Defective or Damaged Products

  1. Defective or Incorrect Items:
    • If you receive a damaged or incorrect product, please contact our customer service team within 48 hours of receiving your order. We will arrange for a free return and full refund or replacement.
  2. Quality Issues:
    • All our products undergo a strict quality control process, but if you find any manufacturing defects or damages, please inform us within 15 days of receiving the product for a full refund or replacement.
  3. Replacement Delivery Timeline:
    • Once your return is received and approved for a replacement (due to defects, damage, or incorrect items), we will dispatch the replacement product within 2-5 business days.
    • Delivery times may vary depending on your location, but typically range from 5-7 business days post-dispatch.

Legal Compliance & Consumer Rights

  1. Indian Consumer Protection Act, 2019:
    • We fully comply with the guidelines under the Consumer Protection Act, 2019 in India.
    • As per Indian law, consumers have the right to return goods within 15 days if the product is defective, misrepresented, or damaged.
    • If a product is returned under these circumstances, the customer is entitled to a full refund or replacement as per the applicable law.
  2. No Refund on Services:
    • Please note that the refund policy does not apply to services that are rendered or partially consumed.

Contact Us

For any questions or concerns regarding our return and refund policy, or if you need assistance with a return, please feel free to reach out to us at:

We value your satisfaction and are here to help every step of the way!

Thank you for choosing SkylineShopper – where luxury and quality meet to elevate your wardrobe.

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